Frequently Asked Questions | Olivier

Do you offer free shipping?

Yes, we provide free shipping for all orders within the United States. 

How long does shipping take?

You're excited to see your piece, and we're working to get it to you as soon as we can! Please note that delivery times may vary depending on your location.

Can I cancel my order or edit my order?

Yes, of course, as long as we haven't shipped it yet. Please email us at info@oliviersf.com ASAP if you change your mind!

What's your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not, you can return your unworn item within 30 days of receiving it. Please refer to our Return Policy page for detailed instructions on how to initiate a return.
Our returns are processed within 7 days from receipt back to our warehouse.

What materials are your pieces made from?

Our jewelry is crafted from 18k solid gold, sourced and skillfully crafted in Italy. This ensures the highest level of quality and durability.

Our diamonds are all natural and ethical diamonds of quality G-H, VS-SI1. 

Are your pieces suitable for sensitive skin?

Yes, they are! 18k solid gold is hypoallergenic and ideal for even the most sensitive skin types.

Do you offer authenticity certificate?

We do! All our pieces come with a certificate authenticating 18k solid gold.

How do I best care for my Olivier pieces?

18k solid gold will last forever. If your jewelry gets dirty, we recommend gently cleaning your piece with a soft cloth and mild soap.

Avoid exposing your jewelry to harsh chemicals, extreme temperatures, and excessive moisture. Store them in a jewelry box or pouch to prevent scratching and tangling.

Can I wear my Olivier jewelry every day?

Ab-so-lute-ly! Our pieces are designed to withstand daily wear. However, to preserve the beauty of your jewelry, we recommend removing it before engaging in activities that may expose it to excessive stress or chemicals.

How can I contact your customer service?

If you have any questions, concerns, or need assistance, you can reach our dedicated customer service team through info@oliviersf.com, or our Contact Us page. We're here to help you every step of the way!