Our Commitment | Olivier
Our mission is to redefine the perception of 18K gold and bring you the enduring charm of Mediterranean gold. We achieve this by combining the highest standards of 18K Solid Gold with the time-honored tradition of Master Italian Craftsmanship, bypassing excessive retail markups to ensure you receive true heirloom value without the traditional luxury price tag.
Our journey is guided by four core commitments:
I. Superior Materials We utilize 18K Solid Gold, often referred to as the Italian standard, which is rarely widespread in North America where 14K gold or plated/vermeil pieces are favored for lower price points. This choice ensures a balance between luxury and accessibility, providing 75% pure gold compared to the 58.3% found in 14K options. The main benefits of 18K gold include its richer color, reduced risk of allergic reactions due to lower alloy concentration, and higher intrinsic value.
Olivier uses all-natural and ethically sourced diamonds that comply with the Kimberly Process Certification Scheme, favoring their unique nature, rarity, and potential appreciating value over lab-grown alternatives
II. Superior Craftsmanship We celebrate the Italian Craftsmanship, sourcing exclusively from Italy from professional goldsmiths who adhere to the ‘Made in Italy’ gold standard. This commitment assures superior quality, precision, and enduring design. In prioritizing sustainability and ethics, we partner with manufacturers that hold Responsible Jewellery Council (RJC) Certification, ensuring adherence to responsible and sustainable business practices, ethical sourcing, and fair labor. Each piece is created with an Heirloom Design philosophy, intended to stand the test of time and become a treasured part of your family legacy for generations. What's more heartwarming than getting a compliment on a jewelry piece and being able to say: thank you, it's actually been in my family for generations.
III. Investment Pieces We challenge the model where 18K gold is available exclusively through top jewelry brands at an incredible premium, or without price transparency. Recognizing that gold possesses intrinsic value and can be viewed as an investment, we are committed to ensuring the price you pay is a fair and honest reflection of the dedication and care invested in every piece, empowering you to shop with confidence.
IV. Customer Delight Our goal is to foster trust and build life-long relationships, guaranteeing that we will always do right by you. We aim to be a part of your life's most meaningful events—weddings, anniversaries, and births—by providing jewelry that marks every milestone.
Need help?
Frequently Asked Questions
Do you offer free shipping?
Yes, we provide free shipping for all orders within the United States.
How long does shipping take?
You're excited to see your piece, and we're working to get it to you as soon as we can! Please note that delivery times may vary depending on your location.
Can I cancel my order or edit my order?
Yes, of course, as long as we haven't shipped it yet. Please email us at info@oliviersf.com ASAP if you change your mind!
What's your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not, you can return your unworn item within 30 days of receiving it. Please refer to our Return Policy page for detailed instructions on how to initiate a return.
Our returns are processed within 7 days from receipt back to our warehouse.
What materials are your pieces made from?
Our jewelry is crafted from 18k solid gold, sourced and skillfully crafted in Italy. This ensures the highest level of quality and durability.
Our diamonds are all natural and ethical diamonds of quality G-H, VS-SI1.
Are your pieces suitable for sensitive skin?
Yes, they are! 18k solid gold is hypoallergenic and ideal for even the most sensitive skin types.
Do you offer authenticity certificate?
We do! All our pieces come with a certificate authenticating 18k solid gold.
How do I best care for my Olivier pieces?
18k solid gold will last forever. If your jewelry gets dirty, we recommend gently cleaning your piece with a soft cloth and mild soap.
Avoid exposing your jewelry to harsh chemicals, extreme temperatures, and excessive moisture. Store them in a jewelry box or pouch to prevent scratching and tangling.
Can I wear my Olivier jewelry every day?
Ab-so-lute-ly! Our pieces are designed to withstand daily wear. However, to preserve the beauty of your jewelry, we recommend removing it before engaging in activities that may expose it to excessive stress or chemicals.
How can I contact your customer service?
If you have any questions, concerns, or need assistance, you can reach our dedicated customer service team through info@oliviersf.com, or our Contact Us page. We're here to help you every step of the way!