Our Commitment | Olivier
At Olivier, we've made it our mission to redefine the perception of 18k and bring the charm of Mediterranean gold to North America. We have four commitments that guide us in this journey: I) superior materials, II) superior craftsmanship, III) investment pieces, and most importantly IV) customer delight.
I. Superior Materials
18k Solid Gold
We use 18k solid gold which is often referred to as Italian style and isn't wide-spread currently in North America. American brands often favor 14k gold or gold plated, gold vermeil pieces to make for a more affordable price point, whereas luxury jewelry brand use 18k gold. At Olivier, we aim to find a balance between luxury and accessibility.
And what is 18k gold, anyway? Let's explore the differences of 18k vs 14k gold:
Natural Diamonds
Olivier uses all natural and ethically sourced diamonds that comply with the Kimberly Process. We favor natural diamonds over lab grown because of their unique nature, rarity and appreciating value.
II. Superior Craftsmanship
Italian suppliers
At Olivier, we celebrate the Italian Craftsmanship and believe in the superior quality of pieces Made in Italy. We have made the choice to source exclusively from Italy where workers are professional goldsmiths. We have the upmost respect for our suppliers and their craft.
RJC Certification
Responsible Jewellery Council (RJC) Certification promotes trust in the global fine jewelry industry by assuring companies are adhering to responsible and sustainable business practices. We partner with manufacturers that hold this certification to insure we support this initiative.
Heirloom Design
We understand the power of heirlooms and the stories they carry, and that's why each Olivier piece is designed to stand the test of time. When you are buying our high-quality pieces, you are investing in a piece that will live on for generations. What's more heartwarming than getting a compliment on a jewelry piece and being able to say: thank you, it's actually been in my family for generations.
III. Investment Pieces
Why would 18k gold be available exclusively through top jewelry brands at an incredible premium? Gold has intrinsic value and can be seen as an investment, but not when marked up by large jewelry brands. We want you to shop with confidence, knowing that the price you pay is a fair and honest reflection of the dedication and care invested in every piece.
IV. Customer Delight
We will always do right by you. We want to foster trust and build life-long relationships with you. Jewelry will be there for all your life events (weddings, anniversaries, births), and we want to be with you every step of the way.
Need help?
Frequently Asked Questions
Do you offer free shipping?
Yes, we provide free shipping for all orders within the United States.
How long does shipping take?
You're excited to see your piece, and we're working to get it to you as soon as we can! Please note that delivery times may vary depending on your location.
Can I cancel my order or edit my order?
Yes, of course, as long as we haven't shipped it yet. Please email us at info@oliviersf.com ASAP if you change your mind!
What's your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not, you can return your unworn item within 30 days of receiving it. Please refer to our Return Policy page for detailed instructions on how to initiate a return.
Our returns are processed within 7 days from receipt back to our warehouse.
What materials are your pieces made from?
Our jewelry is crafted from 18k solid gold, sourced and skillfully crafted in Italy. This ensures the highest level of quality and durability.
Our diamonds are all natural and ethical diamonds of quality G-H, VS-SI1.
Are your pieces suitable for sensitive skin?
Yes, they are! 18k solid gold is hypoallergenic and ideal for even the most sensitive skin types.
Do you offer authenticity certificate?
We do! All our pieces come with a certificate authenticating 18k solid gold.
How do I best care for my Olivier pieces?
18k solid gold will last forever. If your jewelry gets dirty, we recommend gently cleaning your piece with a soft cloth and mild soap.
Avoid exposing your jewelry to harsh chemicals, extreme temperatures, and excessive moisture. Store them in a jewelry box or pouch to prevent scratching and tangling.
Can I wear my Olivier jewelry every day?
Ab-so-lute-ly! Our pieces are designed to withstand daily wear. However, to preserve the beauty of your jewelry, we recommend removing it before engaging in activities that may expose it to excessive stress or chemicals.
How can I contact your customer service?
If you have any questions, concerns, or need assistance, you can reach our dedicated customer service team through info@oliviersf.com, or our Contact Us page. We're here to help you every step of the way!